Privacy policy

Last updated: 4 December 2025

NailPop Studio (“we”, “us”, “our”) operates this online store and website, including all related information, content, features, tools, products and services, to provide you (“you”, “the customer”) with a curated shopping experience (the “Services”).

Our store is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, disclose, and protect your personal information when you visit, use, or make a purchase through the Services, or otherwise communicate with us.

If there is any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy will prevail in relation to the collection, use and disclosure of your personal information.

By accessing or using any part of the Services, you acknowledge that you have read and understood this Privacy Policy.

Personal Information We Collect

“Personal information” refers to information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether or not the information is true or recorded in a material form. This definition aligns with the Privacy Act 1988 (Cth).

We may collect and process the following categories of personal information, depending on how you interact with the Services and as permitted by Australian law:

  • Contact details: name, billing address, shipping address, phone number, and email address.
  • Financial information: credit or debit card details, payment information, transaction details, and payment confirmations.
  • Account information: username, password, security questions, preferences and settings.
  • Transaction information: items viewed, added to cart, added to wishlist, purchased, returned, exchanged, or cancelled, and your order history.
  • Communications: information you provide when contacting us, such as customer support enquiries.
  • Device information: device type, browser details, IP address, and other unique identifiers.
  • Usage information: how you access, use, or navigate the Services.

How We Collect Personal Information

We may collect personal information from:

  • Direct interactions: when you create an account, make a purchase, contact us, or use the Services.
  • Automated technologies: including cookies, analytics tools, and similar tracking technologies when you visit or interact with the Services.
  • Service providers: businesses we engage to assist with payment processing, shipping, marketing, analytics, and other functions.
  • Partners and third parties: such as advertising or marketing partners (where permitted).

How We Use Your Personal Information

We may use your personal information for the following purposes:

1. To Provide, Operate, and Improve Our Services

This includes:

  • processing orders and payments
  • managing your account
  • arranging shipping and delivery
  • facilitating returns or exchanges
  • remembering your preferences
  • presenting personalised product suggestions
  • enabling product reviews

2. Marketing and Advertising

We may use your information to:

  • send marketing emails, text messages or postal mail
  • show you personalised ads based on your activity on our website or other websites
    You may opt out of marketing communications at any time (see “Your Rights and Choices”).

3. Security and Fraud Prevention

We use personal information to:

  • authenticate your identity
  • detect, prevent or investigate fraudulent, illegal or malicious activity
  • maintain the security and integrity of our Services

4. Customer Support

We use your details to respond to your enquiries, provide support, and maintain our relationship with you.

5. Legal Compliance

We may use your information to:

  • comply with Australian law
  • respond to law enforcement or regulatory requests
  • manage disputes or legal claims
  • enforce our Terms of Service

How We Disclose Personal Information

We may disclose your personal information in the following circumstances:

  • Shopify and other service providers: including IT services, payment processors, analytics providers, marketing platforms, cloud storage, and shipping partners.
  • Business and marketing partners: to help deliver marketing or personalised advertising. These partners will handle your information in accordance with their own privacy policies.
  • With your direction or consent: for example, when shipping a product or using a social login.
  • Within our business group: including affiliates or related entities (if any).
  • In connection with business transactions: such as a merger, acquisition, or sale of assets.
  • For legal reasons: including compliance with court orders, subpoenas, or regulatory requirements.

Relationship With Shopify

Our store is hosted by Shopify, which processes personal information to provide us with e-commerce and operational support. Your information may be transferred to and processed in countries outside Australia.

Shopify may also collect and process data about your interactions with our store (and other merchants using Shopify). In these situations, Shopify acts as a separate data controller.

For information about how Shopify handles your personal information and your rights under their policies, please refer to:
Shopify Consumer Privacy Policy
and the Shopify Privacy Portal if you wish to exercise rights related to Shopify’s processing.

Third-Party Websites

The Services may include links to third-party websites or platforms not operated by us. We are not responsible for the privacy practices of these sites. We recommend reviewing their privacy policies before providing any personal information.

Information you choose to make public or semi-public (e.g., social media posts) may be visible to others.

Children’s Data

Our Services are not intended for children under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided personal information to us, please contact us so we can delete it.

Security and Data Retention

While we take reasonable steps to protect your personal information, no method of transmission or storage is completely secure. We encourage you to avoid sending sensitive information through unsecure channels.

We retain personal information only for as long as necessary to:

  • provide our Services
  • maintain your account
  • comply with legal obligations
  • resolve disputes
  • enforce our terms and policies

Your Rights and Choices (Australia)

Under Australian privacy law, you may have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate or outdated information
  • Opt out of marketing communications
  • Make a privacy complaint

To exercise your rights, please contact us using the details below. We may need to verify your identity before processing certain requests.

You may also contact Shopify directly regarding rights related to data that Shopify processes independently.

We will not discriminate against you for exercising any of your privacy rights.

Complaints

If you have a privacy complaint, please contact us using the details below.
We will respond promptly and seek to resolve your concerns.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for legal, regulatory, or operational reasons. Updated versions will be posted on our website with a revised “Last updated” date.

Contact Us

If you have any questions about our privacy practices or this Privacy Policy, or if you wish to exercise your privacy rights, please contact us at:

Email: info@nailpopstudio.com.au